be9 Privacy Policy – How We Handle Your Data

1. Introduction

be9 takes the privacy of its users seriously. This Privacy Policy explains how be9 collects, stores, processes and protects the personal information of players who register and use the platform at be9.vin, including the be9 mobile app and all associated services.

By registering an account and using the be9 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described here. This policy applies alongside the Terms and Conditions and the Responsible Gaming Policy.

We do not sell personal information to any third party. We do not share data with advertising networks. The information we hold about you is used exclusively to operate your account, process your transactions in PKR, provide customer support and keep the platform secure. That is the foundation our privacy practices are built on.

2. Data We Collect

Registration Information

When you create a be9 account, we collect your full name, date of birth, email address, mobile number and any other information submitted during the registration process. This information is required to set up and verify your account in line with our identity verification obligations.

Identity Verification Documents

For the purposes of identity verification — particularly before processing withdrawals or where unusual activity is detected — be9 may request a copy of your CNIC, passport or other government-issued identification. These documents are stored securely and are only accessed by authorised team members during the verification process.

Transaction Data

Every deposit, withdrawal and bet placed through your be9 account is recorded. This includes the amount, time, payment method used (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet) and outcome. Transaction records are retained in line with our data retention policy and are used for account management, dispute resolution and internal reporting.

Device & Usage Data

When you access be9 through a browser or the mobile app, we automatically collect certain technical information including your IP address, device type, operating system, browser version, session timestamps and the pages or game sections you interact with. This data is used to monitor platform performance, detect security issues and improve the user experience.

Communication Data

When you contact our support team via live chat or email, a record of that communication is retained. This includes the content of messages, timestamps and any files shared during the conversation. These records are used for quality assurance, dispute resolution and to help resolve follow-up queries more efficiently.

3. How We Use Your Data

The personal data we hold is used only for the following purposes:

• Account Operation: To create, manage and maintain your be9 account, process deposits and withdrawals in PKR, and handle bonus crediting and VIP tier management.
• Identity & Age Verification: To confirm that account holders are aged 18 or above and that the identity provided matches the payment methods in use.
• Security & Fraud Prevention: To detect and investigate suspicious activity, prevent multi-accounting, monitor for unusual transaction patterns and protect the platform and its users from fraudulent behaviour.
• Customer Support: To respond to your queries, resolve disputes and provide follow-up assistance on account, payment or game-related matters.
• Platform Improvement: Usage data is analysed in aggregate to identify performance issues, improve game loading times, optimise the mobile experience and guide feature development.
• Responsible Gaming: Account activity data is used to support responsible gaming tools — including deposit limit monitoring, session tracking and self-exclusion management — in line with the Responsible Gaming Policy.
• Legal Compliance: Where required by applicable law or regulation, be9 may process and retain personal data to meet its compliance obligations. This does not include sharing data with advertising companies or data brokers.

4. Payment Data

When you make a deposit or request a withdrawal on be9, your payment is processed through a third-party payment provider. be9 does not store your full JazzCash PIN, Easypaisa account password, card number, bank account credentials or any other sensitive payment authentication details on its own servers.

What be9 does retain is a transaction reference, the payment method type used (e.g. JazzCash, Easypaisa, Raast, bank transfer or card), the amount in PKR, the date and time, and the status of the transaction. This information is necessary for account management, dispute resolution and financial reconciliation.

All payment processors used by be9 are required to handle financial data in accordance with industry security standards. If you believe a transaction on your account was not authorised by you, contact support via live chat immediately so the matter can be investigated and, where applicable, escalated to the relevant payment provider.

5. Cookies & Tracking

What Are Cookies

Cookies are small text files stored on your device when you visit a website. be9 uses cookies and similar tracking technologies to keep you logged in across sessions, remember your preferences, monitor platform performance and identify unusual login activity that may indicate a security issue.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged into your account and security cookies used to detect suspicious activity. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Used to remember your language preference, game settings and other personalisation options within your be9 account.
• Analytics Cookies: Used to collect anonymised data on how players navigate the platform — which sections are visited most, where errors occur and how long sessions last. This data is used internally to improve the experience and is not shared with advertising networks.

Managing Cookies

You can manage or delete cookies through your browser settings. Disabling essential cookies will affect the core functionality of your be9 account, including the ability to stay logged in. Disabling analytics cookies will not affect your ability to use the platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Sharing

be9 does not sell, rent or trade your personal information to any third party. Your data is only shared in the following limited and necessary circumstances:

• Payment Processors: Transaction data is shared with our payment processing partners — including providers supporting JazzCash, Easypaisa, Raast and card payments — solely to process your deposits and withdrawals in PKR.
• Game Providers: Your account identifier may be shared with certified third-party game suppliers to facilitate gameplay in casino, slots, bingo and live games. Game providers do not receive your full personal profile or financial information.
• Identity Verification Services: Where identity verification is required, document data may be processed by a third-party verification service operating under a confidentiality agreement with be9.
• Legal Obligations: If be9 is required by applicable law, court order or authorised authority to disclose certain information, it will do so in accordance with its legal obligations. be9 will notify the account holder of any such request where legally permitted to do so.
• Internal Group Entities: Data may be shared within the be9 corporate group for operational, compliance and security purposes. All entities within the group are bound by the same data protection standards as set out in this policy.

7. Data Retention

be9 retains personal data only for as long as it is necessary for the purposes described in this policy. The following general retention principles apply:

• Active account data — including your profile, transaction history and communication records — is retained for as long as your account remains open.
• After an account is closed, core account and transaction records are retained for a minimum period required by applicable financial and compliance obligations. This period is typically five to seven years depending on the nature of the data.
• Identity verification documents are retained for the duration of the account and for a set period following closure, in line with anti-fraud and compliance requirements.
• Support conversation logs are retained for up to two years from the date of the last interaction in the relevant ticket or chat session.
• Analytics and usage data is anonymised or deleted after a maximum of 24 months.

Once the relevant retention period has expired, data is securely deleted or anonymised so that it can no longer be linked to an individual account holder.

8. Data Security

be9 uses a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or loss. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the be9 platform
• Encryption of sensitive data at rest in our database systems
• Role-based access controls — only team members with a legitimate need to access specific data are authorised to do so
• Regular security reviews and vulnerability assessments of platform infrastructure
• Two-factor authentication options available for account holders to further secure their login
• Automated monitoring for unusual login patterns, payment anomalies and other indicators of unauthorised access

While be9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any security concern related to your be9 account — such as an unrecognised login or transaction — contact support via live chat immediately.

9. Your Rights

As a be9 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact support via live chat or email at [email protected]:

10. Minors

The be9 platform is strictly for adults aged 18 and above. be9 does not knowingly collect personal data from anyone under the age of 18. If it is discovered that an account has been created by a person under 18, the account will be closed immediately, all funds will be forfeited and any personal data associated with the account will be deleted in accordance with our data retention obligations.

If you are a parent or guardian and believe a minor has registered an account on be9, please contact support immediately so the account can be reviewed and closed. For more information on our age verification practices, see the Responsible Gaming page.

11. Policy Changes

be9 may update this Privacy Policy from time to time. When material changes are made — meaning changes that significantly affect how your data is collected, used or shared — we will notify you via the email address registered to your account or through a notice on the platform before the change takes effect.

The effective date at the top of this page will always reflect when the current version was last updated. Continuing to use the be9 platform after the effective date of any update means you accept the revised policy. If you do not agree to the updated terms, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the be9 support team.

For responsible gaming queries specifically, visit the Responsible Gaming page where dedicated tools and support information are available.